Ms. Sylvia TAM graduated from The School of General Nursing, Queen Elizabeth Hospital in 1966. She had worked in various hospitals including Queen Elizabeth Hospital, Princess Margaret Hospital, Prince of Wales Hospital, Tuen Mun Hospital as well as St. Paul’s Hospital. She had vast experiences in nursing and management in both public and private sectors. Before her retirement from Hospital Authority (HA) in 2004, Ms. Sylvia TAM was the Cluster General Manager (Nursing) of New Territories West Cluster & General Manager (Nursing) Tuen Mun Hospital (TMH).

Throughout her career, Ms. TAM has shouldered numerous leading and pioneer roles and her contributions to nursing were countless. While she was the Senior Nursing Officer (1991-1993) and later Department Operations Manager (1993-1997) of Accident and Emergency Department (AED) of TMH, she established the first Radiation Emergency Centre in Hong Kong to handling the radiation hazards from Daya Bay China and was one of first nurse trainers for Radiation Emergency Course for all HA staff. Besides, she organized the first Disaster Drill Exercise between Ambulance Services of Fire Service Department of Hong Kong Government and AED HA which has now become the regular drill exercise in preparing and enhancing the skills and collaboration of staff from both organizations to handling disaster accidents. Ms. TAM also set up the first AED volunteer Services to provide immediate support to needy victims. As the General Manager (Nursing) in TMH (1997-2002), she contributed to the smooth transfer of 6 General Out-Patient Clinics from Department of Health to Hospital Authority. As the Cluster General Manager (Nursing) (2002-2004), she led the team to combat SARS pandemic in 2003 and effectively rebuilt hospital services in TMH afterwards. All along Ms. TAM was the strong advocate of customer services. She actively promoted quality services for the community and was the organizer of the Intercompany Quality Symposium with MTR, KCR, China Gas Co, EMSG and TMH. She was also the first nursing leader to provide input in developing the training package of customer service for all grades of HA staff. With her commitment and inspiration, TMH was recognized as the quality hospital actively involved in the International Quality
Symposium presentations since 1998.

After her retirement from HA, being the Quality & Risk Project Manager in Hong Kong Anti-Cancer Society Jockey Club Cancer Rehabilitation Centre and Nursing Manager in St. Paul’s Hospital, she made significant contributions in building up quality and safety programs and achieving the successful qualification of Trent Accreditation and Department of Health Licensing. Currently, Ms. TAM is the coordinator for Integrated Chinese and Western Medicine (ICWM) project for Yan Oi Tong Chinese Medicine Centre and successfully facilitates the in-patients to receive safe and quality ICWM. Besides, she also contributes to the volunteer services of Auxiliary Medical Services and St John Brigade and Association.